We aim to provide our guests with an exceptionally clean, safe, and friendly hotel environment. The Hotel Policy has been established based on industry standards, management and operational procedures. The Hotel Policy is considered a part of our reservation agreement with you. As our hotel guest, by reading and signing your hotel registration you are agreeing to abide by all of our Hotel Policy terms and conditions, and procedures. The Hotel Policy presented here helps promote our guests’ safety and enjoyment and ensures that each guest is aware of the understandings between the City Inn and the guest. Our Hotel Policy may change from time to time, so please check back often.
100% SMOKE-FREE HOTEL
City Inn is 100% smoke – free hotel. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture, we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, or other strong-smelling plant-based essential oils or synthetic products in our facility.
Guests are encouraged to notify reception staff immediately if they smell cigarette, or any other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. A designated smoking area is provided outside and away from the building. Fines apply for breaching the policy.
CANDLE, INCENSE, ESSENTIAL OILS
Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, and fines will apply for breaching the policy.
The safety of our guests, staff, and this facility is extremely important to us. Preparation of food in guest rooms by any type of cooking appliances is prohibited and fines apply for breaching the policy.
All reservations must be guaranteed with a valid credit card. Guests must be 18 years and older. We accept Visa and Master Card. Your credit card guarantees your reservations. Please make sure to receive a reservation confirmation number when you make a reservation. Reservations must be cancelled 24 hours hotel time prior to your arrival date, in order to avoid a cancellation fee. Reservations will be held until 10:00 a.m. the morning following your scheduled arrival date. If you have not checked in by that time, a NO-SHOW charge of one room night, plus tax will be charged to your credit card and the balance of your reservations will be cancelled. City Inn is not responsible for weather conditions, personal emergencies, or schedule changes.
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 2.00 PM then payment may be required. Please contact reception staff directly to make reservations and complete a credit card authorization form prior to your arrival.
Guests must be at least 18 years of age to check-in at City Inn. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (driver’s license, passport, etc.) at check-in. A valid, signed, and pre-approved credit card in the name of the guest registration is also required. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit/debit card. Some banks hold pending authorizations for up to 45 business days.
PRE-AUTHORIZATION AT CHECK-IN
A pre-authorization is a temporary hold of a specific amount of your available credit limit balance placed on your credit/debit card for the full amount of your intended stay, plus tax. All credit/debit cards are pre-authorized at check-in. Pre-authorization is not a charge to your account, it is a hold on those funds. Once your actual charge is posted at check-out it can take anywhere from 24 hours to 45 days for the original pre-authorization to be removed by your bank. It is your responsibility to be aware of how your bank handles all of your transactions, including pre-authorizations. We are unable to remove pre-authorizations directly through our hotel.
We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered.
If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request. A charge may apply for late check-out.
Guests who check out of the hotel after 10.00 AM and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax.
We will make every effort to honor special requests such as a specific floor or room number, baby cribs, etc. upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.
All reservations and registration must be guaranteed with a valid major credit card. We accept Visa and Master Card. Pursuant to credit card agreements, credit cards are not valid unless signed by the cardholder. Cash (Euro) payment is welcomed with a signed and pre-authorized credit card. All guests are required to present a valid major credit card and government issued photo identification even if guests are planning on paying in cash upon check-out. Foreign currency not accepted.
CHECKS AND CHECK CASHING
We do not accept checks. We do not provide check cashing services.
DEBIT CARD/CREDIT CARD HOLDERS
Your Debit or Credit Card will be pre-authorized at check-in for the full amount of your stay. The pre-authorization will hold the funds until check-out, at which time the amount actually incurred during your stay will be charged. If you change your method of payment at check-out or change the length of your stay, your bank may not post the changes to your account immediately. City Inn has no control over the policies of your bank and will not be held liable for any “insufficient funds” penalties or any other resulting fees or charges. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your debit or credit card. Some banks hold pending authorizations for up to 45 days.
A major credit card is required at the time of booking to guarantee the room and secure the reservation period.
RESERVATION AND PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES
Generally, third party payment is not permitted. In the case of paying for a family member if you will not be physically present at the hotel, we require prior completion and approval of a Credit Card Authorization form including a copy of your ID, Passport or Driver’s license and the front and back of your signed credit card. You will be responsible for any and all damages and loss. We reserve the right to refuse reservation at any time for any reason.
All rates are quoted in Euro currency, including taxes. Rates may increase without notice. Rates as advertised on the City Inn website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion. Any rates on other currencies displayed on partner channels and booking engines are converted automatically by the sites, yet you will be charged at hotel’s Euro quoted rate.
RIGHT TO REFUSE SERVICE
City Inn is privately owned and operated. We reserve the right to refuse service to anyone for any reason. City Inn has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the City Inn. City Inn will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by City Inn for the operation and management of our hotel.
11:00 PM to 8.00 AM. If you become aware of a disruptive guest, please contact reception staff immediately by in-room phone or in person. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running in halls.
All visitors entering the guest room shall be asked to provide the photo ID. Visitors must notify reception staff upon their arrival. Visitors must be accompanied by the registered guest at all times. As a registered guest, you are responsible for your visitor at all times.
Breakfast is free of charge to registered guests only. Visitors may not join a registered guest for a free breakfast. Visitors must pay breakfast fee per person at the Front Desk.
City Inn is not responsible when a bad weather conditions occur, personal emergencies, or schedule changes.
NO SHOW CHARGES
Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. You will only be charged the first night, one night’s full room rate plus taxes.
Large group/block reservations must be cancelled 2 weeks prior to arrival date. Reservations cancelled after that date may be charged 1 full room charge plus tax for each room reserved.
DO NOT DISTURB AND ACCESS TO ROOMS
To provide all of our guests with an exceptionally clean and safe hotel experience, we provide daily housekeeping. Our Housekeeping Staff will honor the “Do Not Disturb” sign on door once during a ten-hour period indicating that the room is occupied. The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room. Hotel management reserves the right to enter a room with a known status of “Do Not Disturb” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room (its furnishings and mechanical equipment) is intact, or to address or prevent a violation of our Hotel Policy. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Hotel Policy is broken. Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.
Children of all ages are welcomed. Children aged 12 and under, stay for free when sharing a room with one or more paying adult(s), using existing bedding. As the parents, guardians, or chaperones of children, you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised.
A limited number of baby cribs are available upon request.
ROOM KEYS – CARD
Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate. Please return room keys to the Front Desk at Check-out.
Housekeeping is provided daily between the hours of 9.00 AM – 2.00 PM. Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund.
Your comfort is very important to us. For guests staying multiple nights, bed linen is changed on a rotation schedule. Used towels are exchanged for fresh towels daily. If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact our Reception staff if you have any additional questions or concerns.
LOST & FOUND POLICY
City Inn assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call reception staff immediately and we will try to assist you in locating your lost item.
City Inn is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to ninety calendar days. Reasonable effort will be made to notify the guest that an item has been found. Perishable items, underwear, and miscellaneous toiletries are discarded.
UNCLAIMED ITEMS/NO CONTACT
Lost & Found items are held forninety days while we attempt to contact the guest. If guest contact information is incorrect and we are unable to contact the guest during the ninety days holding period, the unclaimed item(s) are thrown away or given to local organizations (charities).
Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room. Alcohol brought by visitors is not allowed in public areas such as the lobby, halls, etc.
IN CASE OF EMERGENCY OR FIRE
Please notify reception staff in the event of a fire or other emergency. A map that shows emergency exits can be found on the back of your room door.
FIRE SAFETY POLICY
The hotel is fully equipped with smoke detectors. The fire safety information is in the Guest Directory and emergency evacuation plans on the door of each guest room. Please review this important information.
NO IN-ROOM PARTY
City Inn enforces a ‘No In-Room Party Policy’ to ensure we can protect the hotel and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund. Registered guest(s) is responsible for all persons visiting.
FREE Wi-Fi ACCESS
Access to our Wi-Fi is free for our registered guests. The hotel Wi-Fi access code is subject to change without notice. Wi-Fi signals are subject to change without notice depending on the room’s location, the status of our Wi-Fi-equipment, and interference from other local wireless signals. City Inn assumes no liability for guest use.
INFORMATION AND ACCURACY
City Inn makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. City Inn does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.
ILLNESS AND EPIDEMICS
City Inn reserves the right to refuse accommodation to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Reception staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics, we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.
The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto our hotel premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.
Parking is available for free in the public parking area, subject to availability. Private parking is available as well upon request at additional cost. Please contact Reception.
DAMAGE AND/OR THEFT OF HOTEL PROPERTY
You are liable for any damage caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. City Inn reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by City Inn as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
DAMAGE DISCOVERED AFTER CHECK-OUT
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.
DAMAGE TO ROOM: Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 100% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
DAMAGE TO MATTRESSES AND BEDDING: Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT: City Inn reserves the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel. Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with, which come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay. This applies without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.
CHANGES OR MODIFICATION TO THE HOTEL POLICY/HOUSE RULES
City Inn reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies or the arrangements and content featured on our Hotel website at any time without prior notice. Please check our website regularly for updates to our Hotel Policy. Any modification to these Hotel Policies that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Hotel Policies is located on our website and in the Guest Directory.
Photocopies are provided for a fee. The Business Center computer is provided for the registered guest(s) to check their email, print airline tickets, etc. Children are not allowed on the computer, nor is it intended for gaming, movies, etc.
Phones charges are calculated and assigned to your room folio at the end of each telephone transaction. Applicable rates for local and international calls are listed per zones/countries in your room.