Welcome to City Inn Hotel – Where Sustainability is Our Commitment! We are delighted to announce that City Inn Hotel has been awarded the prestigious Travelife Certification in April 2023. This significant achievement reflects our unwavering dedication to sustainable practices and responsible tourism. At City Inn Hotel, we are passionate about creating memorable experiences for our guests while also preserving the beauty of our planet and supporting local communities. With our Travelife Certification, you can rest assured that your stay with us contributes to a more sustainable and eco-friendly world. Join us in our journey toward a greener future as we continue to uphold our commitment to environmental, social, and economic responsibility.
At City Inn, we are committed to reducing our environmental impact and promoting social responsibility. We believe that our business practices should be sustainable and aim to meet the needs of our guests without compromising the ability of future generations to meet their own needs.
At City Inn we are committed to being a responsible and sustainable business. By working together, we can make a positive impact on our environment and community for generations to come.
At City Inn, we are committed to providing a safe and healthy environment for all our guests and employees. We recognize our responsibility to protect the health and safety of everyone on our premises, and we have implemented the following policies to ensure a safe and healthy experience for all:
Compliance with Health and Safety Regulations
We comply with all local, regional, and national health and safety regulations, including those relating to fire safety, food safety, and emergency management.
We regularly assess the risks associated with our operations and take necessary measures to minimize or eliminate these risks.
Training and Education
We provide our employees with regular health and safety training to ensure they are aware of potential hazards and understand the proper procedures to follow in case of an emergency.
Hygiene and Sanitation
We maintain high standards of hygiene and sanitation throughout the hotel, including regular cleaning of guest rooms, public areas, and food preparation areas.
We provide appropriate safety equipment to our employees to protect them from potential hazards, and we regularly inspect and maintain this equipment to ensure it is in good condition.
We take the safety and security of our guests seriously and have implemented measures such as security cameras, secure locks, and emergency lighting to ensure their safety.
We encourage all our guests to follow our health and safety policies and report any concerns to our staff immediately. By working together, we can maintain a safe and healthy environment for everyone.
The senior management at City INN understands the importance of protecting the environment and we are committed to managing our business in a way that minimizes and reduces our impact on the environment.
1) To reduce our carbon emissions, water use and waste production through implementing the following steps:
2) To minimize all forms of pollution from our business operations by implementing the following steps:
This policy statement will be reviewed annually to ensure that it remains applicable to the activities of the Hotel and any agreements made between the Hotel and its stakeholders.
At our hotel, we strive to be environmentally conscious in all aspects of our operations, including waste management. We believe that recycling is an important way to reduce waste and preserve natural resources. However, in Kosovo, there is currently no regulation on separating waste and no authority guidance on the matter.
We recognize that this may be confusing for guests who are accustomed to recycling in their home countries. However, we have made a conscious decision not to provide recycling bins at our hotel for several reasons.
Firstly, without proper regulation and guidance, there is no guarantee that the waste we collect in recycling bins would actually be recycled. In fact, there is a risk that the waste may end up in landfills, which would be counterproductive to our goal of reducing waste.
Secondly, Kosovo’s waste management infrastructure is still developing, and we believe that the most effective way to promote sustainable waste management practices is to work with local authorities and organizations to establish a comprehensive and effective recycling system.
Finally, we take our environmental responsibilities seriously and strive to minimize our impact on the environment. One of the ways we do this is by recycling as much waste as possible. We send glass bottles for recycling and we kindly ask for your cooperation in this matter by leaving any glass bottles on the desk. Our staff will collect them and ensure they are sent for recycling as part of our sustainability initiatives. We have also implemented a number of other initiatives to reduce our environmental impact, such as reducing energy and water consumption, and using environmentally friendly cleaning products.
We hope you understand our decision not to provide recycling bins at this time, and we encourage you to join us in our efforts to reduce waste and protect the environment.
Thank you for your understanding and cooperation.
The senior management at City Inn Hotel is committed to managing its business in a way that complies with nationally and internationally recognized labor standards and human rights.
We recognize our responsibility to respect and protect these rights in our relationships with our employees, guests, suppliers, local community and all other business stakeholders.
The City Inn hotel does not tolerate any form of harassment or discrimination, including discrimination based on gender, age, nationality, skin color, sexual orientation or union activity.
We ensure that fair labor practices and human rights in general are upheld, promoted and supported by
Principle 1: Businesses should support and respect the protection of internationally proclaimed human rights; and
Principle 2: make sure that they are not complicit in human rights abuses.
Principle 3: Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining;
Principle 4: the elimination of all forms of forced and compulsory labor;
Principle 5: the effective abolition of child labour; and
Principle 6: the elimination of discrimination in respect of employment and occupation.
Principle 7: Businesses should support a precautionary approach to environmental challenges;
Principle 8: undertake initiatives to promote greater environmental responsibility; and
Principle 9: encourage the development and diffusion of environmentally friendly technologies.
Principle 10: Businesses should work against corruption in all its forms, including extortion and bribery.
City inn is committed to promoting the safety and well-being of all children who stay at or near our hotel. We recognize that as a hotel, we have a unique responsibility to help identify, prevent and report instances of child exploitation and abuse which take place within or near the hotel premises. This policy sets out our commitment to safeguarding children and outlines the steps we take to create a safe and secure environment for all children.
Children of all ages are welcomed at City Inn. Children aged 12 and under, stay for free when sharing a room with one or more paying adult(s), using existing bedding. As the parents, guardians, or chaperones of children, they are personally and legally responsible for and must supervise them at all times. For safety reasons, we encourage not to leave children unattended in guest rooms or allow them to roam the hotel property unsupervised.
City Inn is committed to promoting the safety and well-being of all children who stay at or near our hotel. We believe that every child has the right to be protected from harm and we will take all necessary steps to ensure that children are safeguarded from abuse or exploitation whilst in our care.
To achieve this policy, we will:
All employees of City Inn have a responsibility to safeguard children and prevent abuse or exploitation. This includes:
Every guest in our hotel has to go through a check-in procedure which requires the ID or Passport. This always includes the children coming into our hotel. The list of the guests on board are sent to the police office every night, including all the details.
The senior management at City INN is committed to supporting and working with the local community in which we are based.
We are committed to operating our business in a way that helps to preserve and promote the culture and heritage of the destination as well as the local economy.
We believe that maintaining a constant dialogue with our local community is crucial in order to ensure that we are contributing to the well-being of local people and their living environment.
What we do to achieve our goals:
This policy statement will be reviewed annually to ensure that it remains applicable and update the activities in this regard.
At our hotel, we are committed to promoting responsible tourism practices. As you explore our beautiful city or country, we encourage you to respect the local environment, communities, and cultures during your stay.
Please be mindful of the animals and their habitats when exploring the destination. Avoid touching or feeding animals, and do not disturb their natural environment. We also encourage guests to support responsible wildlife experiences that prioritize animal welfare and conservation.
Please note that there are many street dogs in Prishtina. While most of them are friendly, we advise guests to not approach them, especially if you are traveling with children. If you encounter a street dog and feel threatened, please remain calm and slowly walk away.
There are some special protected areas in Pristina that require special attention and care. Most protected areas have rules in place to protect the natural environment and wildlife. These may include restrictions on where you can go, what you can do, and how you can behave. Be sure to follow these rules and regulations.
Some of protected areas in and near Prishtina;
We strongly encourage guests to exhibit responsible behavior when exploring natural areas, visiting local communities, and culturally or historically significant sites. It is essential to show respect for local customs and traditions and dress appropriately in certain locations. For example, guests visiting a mosque or church should dress modestly and cover their shoulders and legs.
Thank you for choosing our hotel and for your commitment to responsible tourism practices. We hope you enjoy your stay while respecting the local environment, communities, and cultures.
If you have any questions, please do not hesitate to ask our staff for assistance.
At our hotel, we are committed to promoting sustainable tourism and making a positive impact on the communities and environments we operate in. We recognize the value of guest participation in our sustainability efforts and offer a guest volunteering program to support our local communities and environment.
The following policy outlines the guidelines for our guest volunteering program:
Eligibility: All guests who are interested in participating in the guest volunteering program must be at least 18 years old and in good physical health. Guests must also sign a liability waiver before participating in any volunteering activities.
Activities: The volunteering activities will vary depending on the needs of the local community and environment. The activities may include neighborhood cleanups, community outreach, conservation efforts, and other related activities. The activities will be led by our trained staff or partner organizations.
Time Commitment: The guest volunteering program is completely optional and will not interfere with guests’ regular hotel activities. The volunteering activities will be scheduled during appropriate times and will not exceed 4 hours per day.
Safety: The safety of our guests is our top priority. All guest volunteers will be provided with safety equipment and will be required to follow safety guidelines during the volunteering activities.
Sign-up: Guests who are interested in participating in the guest volunteering program must sign up at the front desk at least 24 hours in advance. Participation is subject to availability and guest capacity limitations.
Code of Conduct: All guests participating in the guest volunteering program must adhere to our code of conduct. Any inappropriate behavior or failure to follow guidelines may result in the cancellation of the volunteering activity and/or removal from the program.
We believe that through our guest volunteering program, we can create a positive impact on our local communities and environment while also providing a meaningful and rewarding experience for our guests.